Last updated: September 2026
HAFLO (PTY) CONCEPT LTD respects the privacy of its customers, website users, and business contacts. This Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected in connection with its trading, hospitality, transportation, agricultural, retail, event, and environmental service operations.
We may collect:
a. Full name
b. Email address
c. Telephone number
d. Billing and delivery address
e. Company or institution details
f. Booking, order, and transaction information
g. Event, logistics, cleaning, property, or service requirements
h. Payment information processed through authorized providers
i. Communications and support records
j. Device information, browser details, IP address, and usage data
k. Cookies and similar tracking technologies
We may use information collected to:
a. Process orders, bookings, and payments
b. Deliver goods and services
c. Manage hospitality, catering, event, transport, agricultural, and environmental service requests
d. Communicate regarding status updates, support, complaints, and fulfillment
e. Improve website functionality and customer experience
f. Detect, prevent, and investigate fraud or misuse
g. Maintain internal business records
h. Comply with legal, regulatory, tax, audit, and contractual obligations
Where applicable law requires a lawful basis, HAFLO (PTY) CONCEPT LTD may process information on the basis of contract performance, legitimate business interests, legal compliance, fraud prevention, dispute management, and consent where required.
The website may use cookies and similar technologies to support website functionality, remember preferences, understand user activity, and improve services. Users may manage cookies through their browser settings.
HAFLO (PTY) CONCEPT LTD does not sell personal data. Information may be shared where reasonably necessary with:
a. Payment processors
b. Delivery, logistics, or transport partners
c. Event vendors and subcontractors
d. Hospitality, cleaning, or maintenance partners
e. Technology and hosting providers
f. Professional advisers
g. Regulators, auditors, law enforcement, or competent authorities where required by law
Information is retained only for as long as reasonably necessary for service delivery, operational support, legal compliance, accounting, audit, fraud prevention, dispute resolution, and legitimate business purposes.
HAFLO (PTY) CONCEPT LTD takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.
Subject to applicable law, users may have rights to request access to their personal data, request correction, request deletion in appropriate cases, restrict or object to certain processing, and withdraw consent where consent applies.
The website may rely on third party services such as payment gateways, delivery tools, booking platforms, maps, hosting services, or analytics providers. HAFLO (PTY) CONCEPT LTD is not responsible for the independent privacy practices of third parties not controlled by the company.
The website is not intended for unlawful collection of personal information from children. Where any service may involve minors, information should be supplied by a parent, guardian, or authorized adult where lawful and appropriate.
This Privacy Policy may be updated from time to time. The revised version becomes effective when posted on the website with the updated effective date.