HAFLO (PTY) CONCEPT LTD may offer general contracts, general goods, automobile sales and trade, automobile care and car wash services, real estate and investment related services, transportation, farming, clothing and accessories, logistics, hospitality, catering, boutique and supermarket services, cleaning, fumigation, environmental services, and other related activities. This Refund Policy explains how returns, cancellations, exchanges, replacements, service credits, and refunds are handled across its different business lines.
1. Scope of this Policy
This policy applies to:
a. General goods and merchandise
b. Automobile sales, trade, spare parts, and vehicle related services
c. Car wash and automobile care services
d. Transportation, haulage, and logistics services
e. Clothing, accessories, boutique, and fashion retail
f. Hotel, hospitality, catering, and restaurant services
g. Event planning, entertainment, and rental services
h. Farming, agricultural, and agro allied products or services
i. Cleaning, waste disposal, fumigation, pest control, and environmental services
j. Other lawful products or services listed on the website
2. Eligibility for Refund, Replacement, or Service Credit
A customer may be eligible for a refund review, replacement, reperformance, exchange, service credit, partial refund, or full refund where:
a. A duplicate payment is confirmed
b. A billing error attributable to HAFLO (PTY) CONCEPT LTD is confirmed
c. The wrong product or service was supplied
d. Goods delivered were materially damaged or defective on delivery
e. A paid service was not commenced within the agreed period for reasons directly attributable to the company
f. A service was materially deficient or not substantially delivered in accordance with the agreed scope and was not corrected within a reasonable time after notice
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Used, altered, or damaged goods after delivery
b. Perishable items, food items, and consumables after delivery or acceptance, except where defective or unsafe on delivery
c. Customized, specially sourced, or made to order goods
d. Reservation fees, deposits, or event booking fees after scheduling or vendor commitment
e. Real estate inspection, consultancy, or administrative fees already earned
f. Vehicle reservation or allocation fees after operational arrangements have commenced
g. Cleaning, fumigation, waste disposal, or environmental service fees once service delivery has commenced
h. Delivery, logistics, customs, vendor reservation, or third party charges already incurred
i. Services already fully rendered or substantially performed
4. Goods Returns
Customers should inspect goods upon delivery and raise complaints within five business days unless another written period applies.
Returned goods must ordinarily be unused, in substantially original condition, and accompanied by proof of purchase and related packaging, except where the complaint concerns wrong delivery or verified defect.
5. Automobile and Vehicle Related Transactions
Vehicle sales, automobile trade, spare parts purchases, repairs, or care services may not be refundable once inspection, acceptance, installation, servicing, or delivery has occurred, except where there is a verified defect, wrong delivery, or a company side failure to provide the agreed product or service.
6. Hospitality, Catering, and Event Services
For hotel, restaurant, catering, event, entertainment, and rental services, deposits and advance payments may be non refundable once planning, scheduling, staffing, food preparation, equipment reservation, or vendor commitment has commenced.
Where an event or hospitality booking is rescheduled, the company may, at its discretion, apply amounts already paid toward a new date, subject to availability and revised charges.
7. Cleaning, Environmental, and Fumigation Services
For cleaning, waste disposal, pest control, environmental, or fumigation services, cancellation after mobilization or commencement may attract charges for labor, materials, transport, administrative effort, and other nonrecoverable costs already incurred.
8. Refund Review Procedure
To request a refund, exchange, replacement, or service review, the customer should contact HAFLO (PTY) CONCEPT LTD using the support details published on the website and provide:
a. Customer name
b. Order number, invoice, or transaction reference
c. Date of payment
d. Description of the issue
e. Supporting photos, screenshots, or correspondence where relevant
The company may investigate the request and require additional information before making a determination.
9. Available Remedies
Where a claim is accepted, HAFLO (PTY) CONCEPT LTD may choose the most appropriate remedy depending on the circumstances, including:
a. Replacement
b. Exchange
c. Repair or reperformance
d. Service credit
e. Partial refund
f. Full refund
10. Refund Timing
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks and payment providers.
11. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. HAFLO (PTY) CONCEPT LTD reserves the right to contest unjustified chargebacks and suspend future services or transactions where there is evidence of fraud, abuse, or bad faith conduct.