Shipping Policy

HAFLO (PTY) CONCEPT LTD is engaged in general merchandise, trading, retailing, supplies, haulage and logistics-related activities. This Shipping Policy explains how orders placed with us are processed and delivered.

  1. Order Processing

Orders are processed after successful payment confirmation. Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next available business day.

  1. Shipping and Delivery

We arrange delivery through available third-party courier and logistics providers.

Estimated delivery times are:

  • Within Lagos: 1–3 business days after processing.

  • Other locations within Nigeria: 3–7 business days after processing.

  • International deliveries: Delivery timelines will depend on the destination, courier service and applicable customs requirements.

Delivery times are estimates and may vary due to circumstances beyond our control.

  1. Shipping Fees

Shipping charges are calculated based on the delivery location, size and weight of the order, and the selected delivery method. Applicable shipping fees will be communicated or displayed before the order is completed.

  1. Order Tracking

Where tracking information is provided by the courier, customers will receive the relevant tracking details after their order has been dispatched.

  1. Incorrect Shipping Information

Customers are responsible for providing the correct delivery address, telephone number and other required shipping information.

HAFLO (PTY) CONCEPT LTD will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer. Additional delivery charges arising from an incorrect address may be borne by the customer.

  1. Delivery Delays

Delivery may occasionally be delayed due to courier operations, weather conditions, public holidays, customs procedures, transportation disruptions or other circumstances outside our reasonable control.

Where we become aware of a significant delay, we will make reasonable efforts to provide the customer with an update.

  1. Lost or Damaged Orders

Customers should inspect their orders upon delivery and contact us promptly if an item is received damaged, incomplete or if a shipment appears to have been lost in transit.

Where appropriate, we will liaise with the relevant courier to investigate the matter and determine the appropriate resolution.

  1. International Orders

For international shipments, customers are responsible for any customs duties, taxes, import charges or other fees imposed by the destination country unless otherwise stated at the time of purchase.

Customs processing may also affect the estimated delivery time.

  1. Changes or Cancellation Before Dispatch

Requests to change or cancel an order should be made as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address or cancel the shipment.

  1. Contact Us

For questions concerning an order, delivery or this Shipping Policy, please contact:

HAFLO (PTY) CONCEPT LTD